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Contact center terminology – abbreviations and key terms explained
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87% of US adults don't know the difference between contact center and CRM software. This infographic explains – in the simplest terms – the c… | Contact center, Crm
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Zoho Contact Center is here: Pave the way for more customers with Zoho's own Contact Center - Zoho Blog
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Amazon.com: ICMI's Pocket Guide to Call Center Management Terms: 9781932558005: Cleveland, Brad: Books